Privacy policy

Casa Lusso respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, as well as how you can access or correct your information or make a privacy related enquiry or complaint.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our products and services and operate our business.

Depending on your interactions with Casa Lusso, this information may include:

• Your name
• Email address and telephone number
• Billing and delivery addresses
• Account and customer information
• Order and purchase history
• Payment and transaction information
• Communications and enquiries with our team
• Product reviews and feedback
• Website usage and browsing information
• Cookies and similar tracking information
• Business information where you are a trade or commercial customer

We may also collect information relating to suppliers, contractors and other businesses we work with.

Where practical, you may interact with us anonymously. However, certain information is required for us to process orders, arrange delivery, provide customer support or otherwise supply our products and services.

2. How We Collect Personal Information

We may collect personal information when you:

• Purchase products from Casa Lusso
• Create or use an online account
• Contact or correspond with us
• Submit an enquiry or website form
• Visit our showroom or other premises
• Subscribe to marketing communications
• Participate in a promotion, survey or competition
• Leave a product review or provide feedback
• Interact with us through social media
• Browse or interact with our website
• Deal with us as a supplier, contractor or business partner

We may also receive information from third party service providers and publicly available sources where permitted by law.

If you provide personal information about another person, you should ensure that you have their permission to provide that information to us.

3. How We Use Your Personal Information

Casa Lusso may use personal information to:

• Process and fulfil orders
• Arrange delivery or collection
• Process payments and refunds
• Manage customer accounts
• Respond to enquiries and provide customer support
• Administer warranties, returns and claims
• Provide products and services
• Improve our website and customer experience
• Conduct research and analyse customer behaviour
• Develop and improve our products and services
• Conduct accounting, billing and administrative activities
• Prevent fraud and manage business risks
• Communicate important information about your account or orders
• Send marketing and promotional communications where permitted
• Comply with our legal and regulatory obligations

We will only use your personal information for purposes reasonably related to our business activities or as otherwise permitted by law.

4. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably required to operate our business or provide our services.

These may include:

• Payment providers
• Delivery and freight companies
• Warehousing and logistics providers
• Website and eCommerce service providers
• IT and cloud service providers
• Email and marketing platforms
• Advertising and analytics providers
• Customer service providers
• Accountants, lawyers and professional advisers
• Insurers and financial service providers
• Debt collection services
• Government, regulatory or law enforcement authorities where required by law

We may also disclose information where you have provided your consent or where disclosure is otherwise permitted or required by law.

If Casa Lusso or part of its business is sold, merged or transferred, personal information may be disclosed as part of that transaction where permitted by law.

5. Overseas Disclosure

Some of the service providers and technology platforms used by Casa Lusso may store, process or access information outside Australia.

This may include cloud hosting, eCommerce, analytics, marketing, payment and technology providers operating internationally.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.

6. Marketing Communications

Where you have provided your consent, or where otherwise permitted by law, Casa Lusso may use your contact information to communicate with you about products, promotions, offers, new releases and other information we believe may be relevant to you.

Marketing communications may be delivered by email, SMS, telephone, social media or other digital channels.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.

Transactional communications relating to an order, account, delivery, warranty or customer service matter may still be sent where necessary.

7. Cookies and Website Tracking

Casa Lusso uses cookies and similar technologies to operate and improve our website, understand customer behaviour and provide a more personalised shopping experience.

Cookies are small pieces of information stored on your device when you visit a website.

We may use cookies and similar technologies to:

• Remember your preferences
• Maintain shopping cart and account functionality
• Understand how customers navigate our website
• Analyse website traffic and performance
• Improve website functionality and user experience
• Measure advertising and marketing performance
• Deliver relevant advertising and remarketing

We may use third party services such as analytics, advertising and marketing platforms that also use cookies or similar tracking technologies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality or your shopping experience.

8. Third Party Services

Our website may integrate with or contain links to third party websites, applications and services.

These third parties may have their own privacy policies and practices. Casa Lusso is not responsible for the privacy practices of third party websites or services that we do not control.

We encourage you to review the applicable privacy policies when using third party services.

9. Security of Personal Information

Casa Lusso takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We may use a combination of technical, administrative and physical security measures to protect the information we hold.

Access to personal information is limited to employees, contractors and service providers who reasonably require access to perform their duties or provide services.

While we take reasonable measures to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention of Personal Information

We retain personal information for as long as reasonably required to fulfil the purposes for which it was collected and to meet our legal, accounting and business obligations.

Where personal information is no longer required, we will take reasonable steps to securely destroy or de identify it, subject to any legal requirements requiring us to retain that information.

11. Accessing or Correcting Your Information

You may request access to the personal information Casa Lusso holds about you.

You may also ask us to update or correct personal information that you believe is inaccurate, incomplete or out of date.

We will take reasonable steps to respond to requests within an appropriate timeframe. In some circumstances, access may be restricted or refused where permitted by law.

12. Privacy Complaints

If you have a question or concern about how Casa Lusso has collected, used, disclosed or handled your personal information, please contact us.

We will review your concern and take reasonable steps to investigate and respond.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

Casa Lusso may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or privacy practices.

The latest version will be published on our website.

14. Contact Us

For questions, requests or complaints relating to privacy or your personal information, please contact Casa Lusso through the contact details provided on our website.