Terms of service
These Terms and Conditions apply to your use of the Casa Lusso website and the purchase of products from Casa Lusso.
By accessing our website, creating an account or placing an order, you agree to these Terms and Conditions together with our Privacy Policy, Returns Policy and any other terms displayed on our website.
Online Terms and Conditions of Sale
Orders
When you place an order with Casa Lusso, you are offering to purchase the products specified in your order subject to these Terms and Conditions.
All orders are subject to acceptance, product availability and successful payment.
We reserve the right to accept, reject or cancel an order where reasonably necessary, including where:
• A product is unavailable
• A pricing or product information error has occurred
• Payment cannot be successfully processed
• We reasonably suspect fraudulent activity
• Delivery cannot reasonably be completed
• An order breaches these Terms and Conditions
If we cancel an order after payment has been received, we will refund the amount paid for the affected products.
Price and Payment
All prices displayed on our website are in Australian Dollars and include GST where applicable.
Delivery, freight and other applicable charges will be displayed separately during checkout or provided as part of your quotation.
Casa Lusso may change product prices at any time without notice. Changes will not generally affect orders that have already been accepted and paid for, except where a genuine pricing or system error has occurred.
Payment must be successfully processed before an online order can be dispatched.
Available payment methods will be displayed during checkout.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
Product Availability
Products displayed on our website are subject to availability.
From time to time, products may become unavailable after an order has been placed.
Where we are unable to supply an ordered product, we may contact you to offer an alternative product, backorder arrangement, store credit or refund.
Casa Lusso reserves the right to withdraw, discontinue or temporarily suspend products from sale at any time.
Product Information
We make reasonable efforts to ensure product descriptions, specifications, dimensions, pricing, imagery and other information displayed on our website are accurate.
However, colours and finishes displayed on screens may vary from the physical product.
Natural materials and manufactured finishes may also have reasonable variations in colour, texture, pattern, dimensions and appearance.
Product imagery is provided for illustrative purposes. Accessories or other products appearing within an image may be sold separately unless expressly stated otherwise.
Customers are responsible for confirming that product dimensions, specifications and suitability meet their requirements before ordering and installation.
Website Errors
Despite our reasonable efforts, our website may occasionally contain errors relating to pricing, descriptions, specifications, images or availability.
Where a genuine error affects an order, Casa Lusso reserves the right to correct the error and, where necessary, cancel the affected product or order.
If payment has already been received for a cancelled product, the applicable amount will be refunded.
Delivery
Delivery options, costs and estimated timeframes will be provided during checkout or as part of your order confirmation.
Delivery timeframes are estimates only and may be affected by stock availability, location, freight providers and circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information and ensuring suitable access is available.
Additional charges may apply where delivery cannot be completed because incorrect information was supplied or suitable access was not available.
Large or heavy products may require assistance when delivered.
Customers should inspect products as soon as reasonably practical following delivery and notify Casa Lusso promptly of any visible damage, shortages or incorrect products.
Please inspect products before installation.
Collection
Where Click & Collect or another collection service is available, customers will be notified when their order is ready.
Please do not attempt to collect an order until confirmation has been provided.
Proof of purchase and identification may be required when collecting an order.
Risk and Title
Risk in products generally passes to the customer when the products are delivered to the nominated delivery address or collected by the customer or their authorised representative.
Ownership of products passes once full payment has been received, subject to applicable Australian law.
Order Changes and Cancellations
Please carefully review your order before submitting it.
If you need to modify or cancel an order, contact Casa Lusso as soon as possible.
We will make reasonable efforts to accommodate changes where the order has not already been processed, dispatched or specially ordered.
Special order, made to order, clearance or discontinued products may not be eligible for cancellation.
Any cancellation fees, restocking charges or return conditions will be applied in accordance with our Returns Policy.
Returns and Refunds
Returns, exchanges and refunds are handled in accordance with the Casa Lusso Returns Policy.
Delivery charges are generally not refundable for change of mind returns or where an incorrect product, size, colour or finish was selected by the customer.
Nothing in these Terms and Conditions limits any rights or remedies available to you under Australian Consumer Law.
Faulty or Damaged Products
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Depending on the circumstances, customers may be entitled to a repair, replacement, refund or other remedy where a product does not meet an applicable consumer guarantee.
If you believe a product is faulty, damaged or does not conform with your order, please contact Casa Lusso as soon as reasonably practical.
We may request photographs, proof of purchase, installation information or other reasonable information to assess the issue.
Where reasonably required, Casa Lusso may arrange or request inspection of the product.
Installation
Customers are responsible for ensuring products are suitable for their intended application before installation.
Products requiring plumbing, electrical, waterproofing, structural or other licensed work must be installed by appropriately qualified and licensed tradespeople.
Products should be installed in accordance with applicable Australian Standards, building requirements and manufacturer installation instructions.
Please inspect products carefully before installation.
Promotions and Discounts
Casa Lusso may offer promotions, discount codes, sale pricing or other promotional offers from time to time.
Additional terms may apply to individual promotions.
Unless otherwise stated:
• Promotional offers cannot be exchanged for cash
• Discount codes must be entered at the time of purchase
• Promotions may be subject to product exclusions
• Promotions may have specified start and end dates
• Multiple discounts may not be used together
• Promotional offers may be withdrawn or amended where reasonably necessary
Where a genuine pricing or promotional error occurs, Casa Lusso reserves the right to correct the error and cancel affected orders where necessary.
Website Content
All content appearing on the Casa Lusso website, including text, photographs, graphics, logos, product imagery, videos, designs and other materials, may be protected by copyright, trademark and other intellectual property laws.
Unless permitted by law or authorised by Casa Lusso, website content must not be reproduced, modified, distributed, published, transmitted or commercially exploited without permission.
Use of Our Website
You must not use the Casa Lusso website:
• In breach of any applicable law or regulation
• To infringe another person’s rights
• To transmit unlawful, defamatory, abusive, discriminatory or offensive material
• To distribute unsolicited commercial communications
• To make fraudulent or speculative orders or enquiries
• To interfere with the operation or security of the website
• To introduce viruses, malicious code or other harmful technology
• To attempt to gain unauthorised access to our website, systems or customer information
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
Reviews, Social Media and User Content
Our website and social media channels may allow customers to submit reviews, comments, photographs or other content.
By submitting content, you confirm that you have the right to provide that content and that it does not infringe the rights of another person.
Content must not be unlawful, defamatory, abusive, misleading, discriminatory, obscene or otherwise inappropriate.
Casa Lusso may moderate or remove user submitted content where reasonably necessary.
Views expressed by customers or other users do not necessarily represent the views of Casa Lusso.
Third Party Websites and Services
Our website may contain links to or integrations with third party websites, payment services, applications or platforms.
Casa Lusso is not responsible for the content, availability, security or privacy practices of third party services that we do not control.
Your use of third party services may be subject to separate terms and conditions.
Privacy
Personal information collected through the Casa Lusso website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.
Information provided when placing an order may be used to process payments, fulfil orders, arrange delivery, provide customer support, prevent fraud and perform other activities reasonably required to provide our services.
Consumer Guarantees
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
Where our liability can lawfully be limited, Casa Lusso’s liability will be limited to the extent permitted by applicable law.
Limitation of Liability
To the maximum extent permitted by law, Casa Lusso will not be liable for indirect or consequential losses arising from your use of our website or purchase of our products where such liability may lawfully be excluded.
Our liability will be reduced to the extent that any loss or damage was caused or contributed to by the customer, including through incorrect installation, misuse, failure to follow product instructions or failure to use appropriately qualified tradespeople.
Nothing in this section limits liability that cannot legally be excluded or limited.
Website Availability
We aim to keep our website available and operating correctly but cannot guarantee uninterrupted access.
Casa Lusso may temporarily suspend or restrict access to the website for maintenance, upgrades, security or other operational reasons.
Changes to These Terms
Casa Lusso may update these Terms and Conditions from time to time.
The Terms applicable to an order will generally be those published on our website at the time the order is placed.
The latest version of these Terms and Conditions will be available on our website.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be treated as severed to the extent necessary without affecting the remaining provisions.
Governing Law
These Terms and Conditions are governed by the laws applicable in the Australian State or Territory in which Casa Lusso operates, together with applicable Commonwealth laws.
Contact Us
If you have any questions regarding these Terms and Conditions, an order or a product purchased from Casa Lusso, please contact us using the details provided on our website.